The article promotes difficult conversation simulators as an alternative to some workshop and travel costs. It discusses managers who postpone performance discussions or avoid addressing violations. The stated goal is applying a useful response during resistance rather than merely attending training.
Choose an avoided workplace conversation and require the manager to explain the problem and clarify expectations. Use records and performance observations to identify what needs another attempt. Self-paced access is presented as a way to reach multiple plant locations with less coordination. The cost reduction highlighted in the title is a claim made by the source, not an independently reconstructed financial result.