The article links managers' avoidance of conflict with delays, lost working time, and difficulty retaining employees. It promotes repeated leadership role-play for production environments where performance, safety, and missed commitments require direct conversations. Exercises should develop usable responses before a real dispute occurs.
Select actual situations and rehearse the language needed to describe the issue and respond to resistance. The author criticizes occasional theoretical workshops and peer exercises that prioritize social approval over practice. AI simulation is presented as an alternative for repeatable attempts.